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SHIPPING & RETURNS

SHIPPING POLICY

Thank you for choosing FOMO LABS. We strive to provide you with the best products and service possible. Below, you will find our shipping and return policy to ensure a smooth and satisfactory shopping experience.

  1. Order Processing: We aim to process and ship all orders within 1-2 business days after receiving the order confirmation. Please note that orders placed on weekends or holidays will be processed on the next business day.

  2. Shipping Methods: We offer standard shipping for all orders, which typically takes 3-7 business days for delivery, depending on your location. Expedited shipping options may be available at an additional cost.

  3. Shipping Fees: Shipping fees will be calculated and displayed during the checkout process. The exact cost may vary based on the destination and the weight of the package.

  4. Tracking Information: Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment.

  5. International Shipping: At the moment, we only offer shipping within the Philippines. We apologize for any inconvenience this may cause and hope to expand our shipping services in the future.

RETURN & EXCHANGE POLICY

  1. Eligibility: If you are not completely satisfied with your purchase, you may return the unused and unopened products within 30 days from the date of delivery for a refund or exchange. Please note that certain products, such as perishable items or products with a broken seal, may not be eligible for return.

  2. Return Process: To initiate a return, please contact our customer service team within the specified timeframe. They will guide you through the return process and provide you with a return authorization number, which must be included with your returned items. We recommend using a trackable shipping method to ensure the safe return of the products.

  3. Refunds and Exchanges: Once we receive the returned items and verify their condition, we will process your refund or exchange. Refunds will be issued to the original payment method used during the purchase. Exchanges will be subject to product availability.

  4. Return Shipping Costs: The customer is responsible for covering the return shipping costs unless the return is due to a mistake on our part, such as shipping the wrong product or a defective item. In such cases, we will provide a prepaid return label.

  5. Damaged or Defective Items: If you receive a damaged or defective product, please contact our customer service team immediately. We will gladly assist you in resolving the issue and arrange for a replacement or refund, depending on the circumstances.

Please note that this shipping and return policy may be subject to change without prior notice. We recommend reviewing the policy on our website before making a purchase. If you have any questions or need further assistance, please don't hesitate to contact our customer service team.

Thank you for choosing Fomo Labs. We appreciate your trust and look forward to serving you.

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