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STORE POLICY

CUSTOMER CARE

At Fomo Labs, we value our customers and strive to provide exceptional customer care. We believe in building strong relationships and ensuring your satisfaction throughout your experience with us. Our customer care policy outlines our commitment to you and the support you can expect.

  1. Responsive Communication: We are dedicated to prompt and effective communication with our customers. Our customer care team is available to assist you with any inquiries, concerns, or feedback you may have. You can reach us through various channels, including phone, email, and live chat during our business hours. We aim to respond to all customer inquiries within 24 hours.

  2. Product Knowledge and Expertise: Our customer care representatives are knowledgeable about our supplement products and can provide accurate information to help you make informed decisions. They are trained to address your questions about ingredients, usage instructions, potential side effects, and more. If they are unable to provide an immediate answer, they will research and follow up with you as soon as possible.

  3. Order Support: We understand the importance of a smooth ordering process. Our customer care team is here to assist you with any order-related issues, including order placement, payment concerns, shipping inquiries, and tracking updates. We will ensure that your order is processed efficiently and that you are kept informed throughout the entire fulfillment process.

  4. Personalized Recommendations: We recognize that each customer has unique needs and goals. Our customer care representatives can provide personalized recommendations based on your specific requirements and preferences. Whether you need assistance choosing the right supplement or guidance on product combinations, we are here to help you make informed decisions tailored to your individual needs.

  5. Resolving Issues and Concerns: If you encounter any issues or concerns with our products or services, we are committed to resolving them in a fair and timely manner. Our customer care team will work closely with you to understand your concerns and find a suitable solution. We aim to exceed your expectations and ensure your satisfaction with our resolution.

  6. Continuous Improvement: We believe in continuously improving our customer care services. We regularly gather feedback from our customers to identify areas where we can enhance our support. Your feedback is valuable to us and helps us refine our processes, training, and product offerings to better serve you in the future.

We are dedicated to delivering exceptional customer care at Fomo Labs. We are here to assist you throughout your journey with us, from product selection to post-purchase support. If you have any questions, concerns, or feedback, please do not hesitate to contact our customer care team. Your satisfaction is our top priority, and we appreciate the opportunity to serve you.

PRIVACY & SAFETY

At Fomo Labs, we understand the importance of protecting your privacy and ensuring your safety while using our website and products. We are committed to maintaining the confidentiality of your personal information and implementing robust security measures to safeguard your data. This Privacy and Safety Policy outlines how we collect, use, and protect your information.

  1. Collection of Personal Information: a. Information You Provide: When you make a purchase, create an account, or interact with our website, we may collect personal information such as your name, email address, shipping address, and payment details. This information is necessary to process your orders, deliver products, and provide personalized services.

    b. Automatic Information Collection: When you visit our website, we may collect certain information automatically, such as your IP address, browser type, device information, and browsing activities. This data helps us analyze trends, improve our website, and enhance your overall user experience.

  2. Use of Personal Information: a. Order Fulfillment: We use your personal information to process and fulfill your orders, including shipping products to your designated address and providing order-related notifications.

    b. Personalized Services: We may use your information to personalize your shopping experience, recommend products based on your preferences, and provide tailored content and offers.

    c. Communication: We may use your contact information to communicate with you regarding your orders, provide customer support, send important updates, and inform you about promotions or new products. You have the option to opt out of marketing communications at any time.

    d. Legal Obligations: We may use and disclose your information as required by law, regulation, or legal process, or to protect our rights, property, or safety, as well as the rights, property, or safety of others.

  3. Data Security: a. We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

    b. We use secure socket layer technology (SSL) to encrypt your sensitive information during transmission to our servers.

    c. We regularly monitor and update our security systems and protocols to ensure ongoing data protection.

  4. Third-Party Disclosure: a. We may share your personal information with trusted third-party service providers who assist us in operating our website, processing payments, delivering products, or analyzing data. These service providers are bound by strict confidentiality agreements and are authorized to use your information solely for the purpose of providing the requested services.

    b. We may disclose your information to comply with legal obligations, enforce our website policies, or protect our rights, property, or safety.

  5. Cookies and Tracking Technologies: a. We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and gather information about how you interact with our website. You have the option to disable cookies through your browser settings, but please note that certain features of our website may not function properly as a result.

  6. Children's Privacy: a. Our website is intended for use by individuals who are at least 18 years old. We do not knowingly collect personal information from children under the age of 18. If we become aware that we have inadvertently collected personal information from a child, we will take prompt steps to delete it from our records.

  7. Updates to the Privacy and Safety Policy: a. We may update this Privacy and Safety Policy from time to time. We will notify you of any significant changes by posting the revised policy on our website. We encourage you to review the policy periodically to stay informed about how we protect your information.

At Fomo Labs, we are committed to maintaining your privacy and ensuring a safe online experience. If you have any questions or concerns about our Privacy and Safety Policy or the handling of your personal information, please contact us. Your trust is important to us, and we will make every effort to address your inquiries and provide the necessary assistance.

WHOLESALE INQUIRIES

Thank you for your interest in becoming a wholesale partner with Fomo Labs. We are delighted to offer our high-quality supplement products at wholesale pricing to businesses and retailers. Our Wholesale Policy outlines the terms and conditions of our wholesale program to ensure a mutually beneficial partnership.

Wholesale Policy:

 

Thank you for your interest in becoming a wholesale partner with Fomo Labs. We are delighted to offer our high-quality supplement products at wholesale pricing to businesses and retailers. Our Wholesale Policy outlines the terms and conditions of our wholesale program to ensure a mutually beneficial partnership.

 

Wholesale Account Eligibility:

a. Business Verification: To qualify for a wholesale account, you must be a registered business or retailer. We may request relevant business documents, such as a business license or tax identification number, to verify your eligibility.

 

b. Resale Intent: Wholesale accounts are intended for businesses that have the intention to resell our products. We do not authorize wholesale pricing for personal use or consumption.

 

Wholesale Pricing and Ordering:

a. Pricing Structure: As a wholesale partner, you will have access to discounted pricing based on the quantity and frequency of your orders. Specific pricing details will be provided upon approval of your wholesale account.

 

b. Minimum Order Quantity: We have a minimum order quantity (MOQ) requirement to qualify for wholesale pricing. The MOQ may vary depending on the products and packaging options you choose. Please contact our wholesale team for specific details.

 

c. Ordering Process: Wholesale orders can be placed through our designated wholesale portal or by contacting our wholesale team directly. We recommend placing orders in advance to ensure product availability and smooth order processing.

 

d. Payment Terms: Payment for wholesale orders must be made in full at the time of purchase. We accept major credit cards, bank transfers, or other agreed-upon payment methods. Please note that payment terms may vary based on your specific wholesale agreement.

 

Shipping and Handling:

a. Shipping Fees: Wholesale customers are responsible for covering shipping and handling fees. The exact shipping costs will be calculated based on the weight, destination, and shipping method chosen during the checkout process.

 

b. International Shipping: We offer international shipping for wholesale orders. However, please note that additional customs fees, duties, or taxes may apply. These charges are the responsibility of the wholesale customer and may vary depending on the destination country's regulations.

 

Return and Refund Policy:

a. Damaged or Defective Products: If you receive damaged or defective products, please notify us within 48 hours of delivery. We will work with you to resolve the issue promptly, either by providing a replacement or issuing a refund or credit.

 

b. Returns and Exchanges: Wholesale orders are generally not eligible for returns or exchanges unless due to product defects or errors on our part. Please contact our wholesale team to discuss any potential return or exchange requests.

 

Confidentiality:

a. As a wholesale partner, you may have access to confidential information about our products, pricing, or business practices. We expect you to treat this information with the utmost confidentiality and not disclose it to any third parties without our written consent.

 

Termination:

a. We reserve the right to terminate a wholesale partnership if there is a breach of our wholesale policies or if the wholesale account is inactive for an extended period. We will provide written notice before any termination occurs.

 

Please note that this Wholesale Policy may be subject to change without prior notice. We recommend reviewing the policy periodically for any updates. If you have any questions or require further information about our wholesale program, please contact our wholesale team. We appreciate your interest in partnering with Fomo Labs and look forward to building a successful business relationship.

PAYMENT METHODS

- E-Wallet Transfers (GCash/Maya)
- Bank Transfer (BDO, Unionbank, BPI)

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